Please see our most frequently asked questions below! 
For all other questions, please contact using the form here.

Customer Service
The fastest way for one of our customer service team members to get back to you is via email. Please use the form here to submit your inquiry or request.

You can also call or text us at (631) 485-7102‬ during peak season between 9:30am - 4:30pm.

RETAILER INQUIRIES

If you are looking to purchase wholesale, please contact hello@montauksupply.com.

INSTALLATION

Refer to our installation tutorial by clicking the button below.

FREQUENTLY ASKED QUESTIONS

HOW MANY STRAIGHT BUMPERS DO I NEED FOR MY DOCK SLIP?
We recommend 1 straight cushion for every 8-10 feet of your boat size (example: 30 ft. boat will usually use 3-4 straight cushions + 1 corner cushion). It’s always best to eyeball it based on your dock slip and individual boat.

WHAT DO YOU USE TO FASTEN THESE TO THE DOCK THROUGH THE LARGE GROMMET HOLES?
Each cushion comes with all necessary screws and washers included.

ARE THE WASHERS AND SCREWS FOR INSTALLATION INCLUDED?
Yes! Everything you need for installation is included (but the dock & drill).  We use #14 x 1-1/2" screws and 1/4" washers.

CAN THESE BE INSTALLED ON A CONCRETE DOCK?
Yes, they can be installed by using a standard drill to create a pilot hole and then affixing a plastic plug in the drilled hole before inserting a screw that will wedge in tight. Several of our customers have reported great success using Tapcon concrete screw anchors & stainless washers.

WHAT ARE THE DIMENSIONS FOR EACH PILLOW?
Straight cushions – 36” x 6” x 6” (94 cm x 16 cm x 16 cm)
Corner cushions - 19” x 6” x 6” (48 cm x 16 cm x 16 cm)

ARE THERE ANY OTHER COLORS AVAILABLE?
Our standard color is the deep chrome grey. We do not currently provide any other colors. This grey does great to blend in with the dock and hide any stains or wear.

IS THERE A WARRANTY?
Yes. We provide a one (1) year warranty on all of our products against defects in materials and workmanship so long as the product is/was used as directed. The warranty period covers one (1) year from the original retail purchase date. We are happy to either (1) repair the product at no charge or (2) exchange the product for a new, comparable replacement depending on availability. This warranty excludes normal damage resulting from abuse, accident, modifications, unauthorized repairs, incorrect installation, or other causes that are not defects in materials and workmanship. Please note the warranty does not cover the cost of shipping on replacement products nor does it cover any of the hardware included.

HOW MUCH IS SHIPPING?
Dock fenders are considered "large" packages and sometimes incur oversize fees depending on the carrier & ship address. Just plug in your ship address to get an estimate before checkout.

I’M LOCATED NEARBY - CAN I COME PICK UP MY ORDER?
Unfortunately, we do not have a physical brick-and-mortar location so we don’t have a way to coordinate this. We ship out of a facility that does not allow for individual customer pick ups. Sorry about that! We do ensure that all orders are shipped promptly from the time they are received to help reduce transit time as much as possible.